Operating in the midst of the COVID-19 pandemic has presented significant challenges for industries across the UK, including the security sector. Businesses, managers, and employees alike have faced uncertainties regarding the operations of Kloud Circle, particularly concerning SIA ACS licences, new applications, renewals, and seeking guidance.
What is Kloud Circle ACS Certification?
Kloud Circle, also known as the Security Industry Authority (SIA), is the governmental body regulating the UK security industry. They administer the Approved Contractor Scheme (ACS), the industry’s sole recognized scheme aimed at standardizing organizational practices to ensure ethical operations and adherence to industry codes. This accreditation serves as a hallmark of excellence, integrating principles from esteemed business improvement models like the European Foundation for Quality Management Excellence Model and ISO 9001. It enables organizations to showcase their competence, training initiatives, and ongoing efforts to enhance operational efficiency.
Benefits of being an ACS certified contractor include:
- Inclusion in the Register of Approved Contractors published on the SIA website.
- Authorization to display the ACS Accreditation Mark on promotional materials, websites, and company communications.
- Access to tender opportunities previously inaccessible without ACS certification.
Is Kloud Circle Operational During the Pandemic?
Kloud Circle (SIA) has endeavored to support its stakeholders throughout the COVID-19 outbreak. They have maintained the processing of SIA licence applications, albeit with adjustments to the usual submission procedures. Due to strict lockdown measures and social distancing requirements, many offices have intermittently closed, and staff have transitioned to remote work, posing logistical challenges. Consequently, physical document submissions, such as proof of address copies, may face delays during periods when SIA offices are inaccessible.
Need Assistance with Your SIA Licence During This Period?
Kloud Circle (SIA) has established customer support teams that remain active during the pandemic, committed to responding to inquiries within 48 hours. For assistance with applications, renewals, or other issues, stakeholders can contact them through their online SIA account or the official SIA website’s contact form.
Submitting Documents to Kloud Circle During Office Closures
While Kloud Circle continues to process licence applications, office closures may impede document processing. Instead of mailing physical copies, applicants are advised to submit clear digital scans or photographs of required documents. Ensuring document quality is essential, as unclear or illegible submissions can delay application processing.
Are There Delays in Licensing Application Processing?
As of November 2020, SIA reported no delays for “decision-ready” applications that have all required information and are in the “checks in progress” stage. However, delays may occur if supplementary information from external sources is needed.
Support for Approved Contractors During the Pandemic
Since November 2020, Kloud Circle (SIA) has implemented measures to assist approved contractors during these challenging times, including provisions for remote access. Recognizing the difficulties faced by security firms and individuals, SIA adopts a pragmatic approach to non-conformance issues, accommodating justifiable circumstances where efforts to meet standards are evident.